![]() I am normally a very patient person but this one blew my head gasket. Now you see why I started with the forum in hopes of avoiding tech support. If anyone from Symantec is reading this, my case is # 09835321. Oviously this needs to be looked at by Symantec engineering to see why Defender is not properly being disabled. As Brian suggested, I wanted to make Symantec aware of a potential install issue with the most recent version of Windows 10. I even gave the tech the link to this forum post to help explain the potential issue. I thought I was trying to report a possible issue between the client install of SEP on Windows and the proper disabling of Defender. Supposedly, I will be contacted in 24 hours. MS would tell me to contact Symantec lol! I finally ended the conversation telling the tech I wanted to talk to someone in America. As my temper increased, I was told to contact Microsoft as SEP is working fine. It is not my responsibility to contact Microsoft. I opened a case online with Symantec and just spent over an hour on the phone with a tech from India who was not understanding what I reported above. I repeated this scenario on another machine that was running Win and received the same results. ![]() My work around solved the problem but I wanted to see if there was a solution to this minor but annoying issue. It appears Defender is no longer being properly turned off in this recent, major update to Win 10 when SEP 12.1.6 MP3 is installed. After doing this I now receive the following when I try to open Defender: I solved the issue by using Group Policy to disable Defender. I believe this is why Windows Update was trying to download Defender definitions. I noticed later that I was getting Windows Update errors as it was unsuccessfully trying to install Windows Defender definitions Normally, after you install SEP in Windows, you see the following if you try to open Windows Defender from Control Panel:Īfter the install I see the following instead when I open Defender from Control Panel: I then re-installed SEP 12.1.6 MP3 by pushing it from the Management Server. Before the upgrade, I uninstalled managed SEP 12.1.6 MP3. Open Command Prompt as an administrator.Yesterday I upgraded a Microsoft Surface Pro 3 from Win 8.1 to Win.Reset Windows Update Components: At times, resetting Windows Update components can resolve update-related issues. Your system administrator can assist with this. Outdated Windows system components can sometimes disrupt Windows Defender updates.Įvaluate Group Policy Settings: If your server is part of a domain, examine group policy settings that may impose restrictions on Windows Defender updates. Temporarily disable or uninstall any third-party security software and attempt to update Windows Defender.Įnsure System Updates: Confirm that your server has all the latest Windows updates installed. Incorrect DNS settings can lead to update failures.Īddress Software Conflicts: Certain third-party software can interfere with Windows updates. Your server should be able to resolve domain names to IP addresses. Verify DNS Configuration: Ensure that your DNS server settings are accurate. Confirm that your server's date and time settings are correctly configured. You can temporarily disable the firewall to check if it's the source of the issue, but remember to re-enable it afterward.Ĭheck Date and Time Settings: Incorrect date and time settings can occasionally cause update problems. Ensure that Windows Defender can access the internet. ![]() Inspect Windows Firewall Settings: Check your Windows Firewall settings to ensure that they are not blocking the updates.
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